# Having trouble downloading the data

**URL:** <https://forum.ipums.org/t/having-trouble-downloading-the-data/5271>\
**Category:** General\
**Created:** [May 8, 2023, 10:58pm UTC](https://forum.ipums.org/t/having-trouble-downloading-the-data/5271 "2023-05-08T22:58:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Fariba\_Siddiq](https://avatars.discourse-cdn.com/v4/letter/f/13edae/32.png) [@Fariba\_Siddiq](https://forum.ipums.org/u/Fariba_Siddiq)\
**Post date:** [May 8, 2023, 10:58pm UTC](https://forum.ipums.org/t/having-trouble-downloading-the-data/5271/1 "2023-05-08T22:58:40Z")

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I am trying to download a data extract from IPUMS USA. When I click the Basic or DDI codebook links, I am shown a page that says “Not Authorized: No registration for product”. I am not sure why this is happening. I was able to look at the codebook of my previous extracts before and have never faced such issues.

Can anyone tell me how to fix this?

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**Author:** ![Matthew\_Bombyk](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@Matthew\_Bombyk](https://forum.ipums.org/u/Matthew_Bombyk)\
**Post date:** [May 9, 2023, 5:19pm UTC](https://forum.ipums.org/t/having-trouble-downloading-the-data/5271/2 "2023-05-09T17:19:10Z")

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It appears that you never registered for IPUMS USA, but only IPUMS NHGIS. Each IPUMS project requires a separate registration (though most of your information will be pre-filled). Please log out of your IPUMS account, and then visit [IPUMS USA: account options](https://usa.ipums.org/usa-action/menu) to register for IPUMS USA.