# Error extracting data

**URL:** <https://forum.ipums.org/t/error-extracting-data/4461>\
**Category:** USA\
**Created:** [January 13, 2022, 10:56pm UTC](https://forum.ipums.org/t/error-extracting-data/4461 "2022-01-13T22:56:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Brandon\_Hawkins](https://avatars.discourse-cdn.com/v4/letter/b/fbc32d/32.png) [@Brandon\_Hawkins](https://forum.ipums.org/u/Brandon_Hawkins)\
**Post date:** [January 13, 2022, 10:56pm UTC](https://forum.ipums.org/t/error-extracting-data/4461/1 "2022-01-13T22:56:45Z")

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When I go to extract a datafile including my specified samples and variables I get an error message stating: “It appears your session has expired or you’ve edited your cart in another window. No changes have been made.” I started my session only a few minutes ago and do not think I have left the window I am working in - any tips for troubleshooting? Thanks!

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**Author:** ![KariWilliams](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@KariWilliams](https://forum.ipums.org/u/KariWilliams)\
**Post date:** [January 18, 2022, 9:46pm UTC](https://forum.ipums.org/t/error-extracting-data/4461/2 "2022-01-18T21:46:56Z")

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We occasionally get reports of this issue; the common thread seems to be using the Google Chrome browser. The first thing I would try is a hard browser refresh (CTRL + SHIFT + R). If this doesn’t work, I recommend trying a different browser. If neither of these works, please email [ipums@umn.edu](mailto:ipums@umn.edu) for further troubleshooting.